
Operation Manager
22 hours ago
Job Title:
Manager – Operations (Air Ticketing – USA & Canada)
Location:
Mohali, Punjab (Night shift)
Job Summary:
We are seeking an experienced and dynamic Operations Manager to lead our air ticketing team specializing in USA & Canada travel routes. The ideal candidate will have a strong background in GDS systems, team management, customer service, and international airfares. This role demands excellent problem-solving, coordination, and leadership skills to ensure smooth day-to-day ticketing operations.
Key Responsibilities – Section Titles:
- Team Leadership & Supervision
Oversee and guide the ticketing operations team, ensuring efficiency and accountability.
- Air Ticketing Management
Manage end-to-end air ticketing processes including issuance, reissuance, cancellations, and refunds.
- Quality & Compliance Control
Ensure adherence to airline fare rules, GDS standards, and minimize ADM risks.
- Customer Service & Issue Resolution
Handle escalated client issues and ensure high service standards, especially for complex USA/Canada itineraries.
- Cross-Department Coordination
Collaborate with sales, customer support, and backend teams to maintain operational flow.
- Training & Performance Monitoring
Monitor team KPIs, conduct regular evaluations, and provide coaching or training as required.
- Airline & Vendor Relations
Communicate with airline partners for fare contracts, service updates, and operational support.
- Reporting & Documentation
Maintain operational records, generate reports, and share insights with senior management.
- Regulatory & Destination Knowledge
Stay updated on travel regulations, visa policies, and route changes relevant to USA and Canada.
- Shift & Workforce Planning
Ensure effective staffing and team availability for night and rotational shifts.
Requirements:
- Minimum 8–10 years of experience in air ticketing.
- In-depth knowledge of USA & Canada air routes and fare structures.
- Proficiency in GDS (Amadeus, Sabre, or Galileo).
- Strong leadership, communication, and team management skills.
- Willingness to work in night shifts and rotational schedules.
- Graduate degree preferred; certifications in travel/tourism or GDS will be an advantage.
Job Type: Full-time
Pay: ₹50, ₹80,000.00 per month
Benefits:
- Food provided
- Paid sick time
Work Location: In person
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