Operation Manager

3 days ago

Mohali, Punjab, India Avian Travels LLC Full time ₹ 9,60,000 - ₹ 12,00,000 per year

Job Title:

Manager – Operations (Air Ticketing – USA & Canada)

Location:

Mohali, Punjab (Night shift)

Job Summary:

We are seeking an experienced and dynamic Operations Manager to lead our air ticketing team specializing in USA & Canada travel routes. The ideal candidate will have a strong background in GDS systems, team management, customer service, and international airfares. This role demands excellent problem-solving, coordination, and leadership skills to ensure smooth day-to-day ticketing operations.

Key Responsibilities – Section Titles:

  • Team Leadership & Supervision

Oversee and guide the ticketing operations team, ensuring efficiency and accountability.

  • Air Ticketing Management

Manage end-to-end air ticketing processes including issuance, reissuance, cancellations, and refunds.

  • Quality & Compliance Control

Ensure adherence to airline fare rules, GDS standards, and minimize ADM risks.

  • Customer Service & Issue Resolution

Handle escalated client issues and ensure high service standards, especially for complex USA/Canada itineraries.

  • Cross-Department Coordination

Collaborate with sales, customer support, and backend teams to maintain operational flow.

  • Training & Performance Monitoring

Monitor team KPIs, conduct regular evaluations, and provide coaching or training as required.

  • Airline & Vendor Relations

Communicate with airline partners for fare contracts, service updates, and operational support.

  • Reporting & Documentation

Maintain operational records, generate reports, and share insights with senior management.

  • Regulatory & Destination Knowledge

Stay updated on travel regulations, visa policies, and route changes relevant to USA and Canada.

  • Shift & Workforce Planning

Ensure effective staffing and team availability for night and rotational shifts.

Requirements:

  • Minimum 8–10 years of experience in air ticketing.
  • In-depth knowledge of USA & Canada air routes and fare structures.
  • Proficiency in GDS (Amadeus, Sabre, or Galileo).
  • Strong leadership, communication, and team management skills.
  • Willingness to work in night shifts and rotational schedules.
  • Graduate degree preferred; certifications in travel/tourism or GDS will be an advantage.

Job Type: Full-time

Pay: ₹50, ₹80,000.00 per month

Benefits:

  • Food provided
  • Paid sick time

Work Location: In person

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