Operations Manager

2 days ago

Mohali, Punjab, India Liberty Truck Lines Full time ₹ 10,00,000 - ₹ 12,00,000 per year

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Company Overview:

Liberty Truck Lines is a US-based asset-owned logistics company with its back-end support office in Mohali, India. We are a growing name in professional trucking logistics and freight brokerage. We provide excellent growth opportunities through structured logistics training and a rewarding compensation structure. Our freight brokers earn the best commissions in the industry along with a fixed salary.

Requirements:

  • Minimum 1–3 years of experience in a US voice process, preferably in freight brokerage or dispatch operations
  • Prior experience managing a team in logistics or customer support
  • Willingness to work night shifts (US timings)
  • Strong understanding of US logistics processes and brokerage operations

Skills:

  • Excellent verbal and written communication (English)
  • Team leadership and people management
  • Load negotiation and coordination
  • Problem-solving and decision-making
  • Performance monitoring and reporting
  • Attention to detail and time management

Roles & Responsibilities:

  • Manage a large team of Freight Brokers working on US-based logistics operations
  • Oversee daily floor operations and ensure team performance meets KPIs
  • Monitor compliance with company policies and operational standards
  • Train, mentor, and support brokers for skill development and target achievement
  • Coordinate with the Operations Head to streamline workflow and optimize team output
  • Handle escalations and ensure client satisfaction through timely resolution
  • Drive a culture of motivation, accountability, and continuous improvement

Job Types: Full-time, Permanent

Pay: ₹30, ₹90,000.00 per month

Benefits:

  • Food provided

Work Location: In person

Expected Start Date: 29/09/2025

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