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Experienced Customer Service Representative Wanted
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We are dedicated to providing high-quality products for outdoor enthusiasts. Our vision, mission, and values can be explored at our website.
Job Overview:
We are seeking an experienced and proactive customer service professional to handle customer inquiries with empathy and efficiency, ensuring a smooth and positive experience.
Main Responsibilities:
- Handle customer inquiries via phone, email, WhatsApp, and social media in a timely and efficient manner
- Resolve issues promptly while maintaining a positive and professional attitude
- Maintain accurate customer records using internal tools
- Ensure timely follow-ups and status updates to customers
- Coordinate with internal departments for quick resolutions
- Track complaints, returns, and exchanges efficiently
- Suggest process improvements for better customer service experience
- Prepare daily/weekly reports for management review
Requirements:
- Bachelor's degree in any discipline
- 2 to 3 years of relevant experience in customer support or service roles
- Fluent in English (spoken and written)
- Excellent communication and interpersonal skills
- Proficiency in MS Excel (data entry, filters, reports)
- Strong follow-up and time management abilities
- Ability to stay calm under pressure and handle multiple tasks
Preferred Qualifications:
- Prior experience in e-commerce, retail, or apparel is beneficial
Please submit your updated CV, a personalized cover letter explaining why you're the right fit for this role, and your salary expectations.
