Customer Service Representative

1 week ago


Vellore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 16,00,000 - ₹ 32,00,000
Client Support Associate Role

Our organization is seeking a skilled and enthusiastic Client Support Specialist to fill this position.

Key Responsibilities:

  • Deliver exceptional customer service through various channels including telephone, email, and chat platforms.
  • Effectively resolve client issues with high first call resolution rates.
  • Develop a comprehensive understanding of our products and services offered.
  • Collaborate with Sales teams to address consumer concerns and promote retention.
  • Maintain accurate records and reports in accordance with company policies and procedures.
  • Stay up-to-date with internal systems knowledge and suggest improvements when necessary.

Requirements:

  • A minimum of a 10+2 diploma with 3 years of experience in a related field; or any stream graduate degree with at least one year of relevant experience.
  • Strong computer skills, especially proficiency in Microsoft Office, Outlook, and other internet-based tools.
  • Excellent oral and written communication skills.
  • Attention to detail.
  • The ability to multitask, handling multiple chats/calls while navigating smoothly between both mediums.
  • A professional demeanor with the ability to take ownership of every chat, call, or email and find a solution for every customer.


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