Customer Service Ambassador
23 hours ago
We are seeking an accomplished and customer-focused representative to be the primary point of contact for our clients.
The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and experience working in the Tourism & Travel sector or Ground Transportation industry.
Key Responsibilities:
- Manage and resolve issues by communicating effectively with drivers and fleets.
- Enforce high service standards to ensure client satisfaction.
- Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
- Develop and maintain good working relationships with Suppliers, Operations, Sales, and other functions, plus any external stakeholders.
- Provide exceptional support to customers.
Requirements:
- Minimum 2 years of experience working as a customer support representative or in a similar environment.
- Strong operational and analytical skills.
- Excellent English verbal and written communication.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
- Able to accommodate a full-time schedule of 24/7 and 6 days a week.
- Ability to prioritize and manage their time effectively.
- Attention to detail and Spanish conversation skills.
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