Customer Service Representative

2 days ago

Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 60,00,000

We are seeking a dedicated and enthusiastic individual to join our team as a customer service representative.

Key Responsibilities:

1. Respond promptly and effectively to student inquiries through various channels, including email and phone.

2. Provide accurate information about courses, policies, and procedures, maintaining a high level of professionalism and empathy in all interactions with students.

3. Proactively reach out to students to understand and address their concerns, monitoring and evaluating student feedback and ratings to identify areas for improvement in the support process.

4. Proactively address and resolve student complaints and concerns, focusing on achieving high Customer Satisfaction (CSAT) scores.

5. Stay up-to-date with company course offerings, updates, and promotions, continuously educating yourself about the online education industry and relevant trends.

6. Collaborate closely with the product team to address gaps based on student feedback, maintaining clear and effective communication with students, colleagues, and other teams within the company.

7. Provide regular updates to students about the status of their inquiries or issues, conducting quality checks on interactions with students to ensure consistent service quality.

8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.

9. Keep accurate records of student interactions, issues, and resolutions, generating reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.

10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills, sharing knowledge and best practices with fellow support agents.

11. Provide insights and feedback to improve product features and user experience, ensuring adherence to company policies, guidelines, and industry regulations, protecting sensitive student information and maintaining confidentiality.

12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.

Skill(s) Required

English Proficiency (Spoken)

English Proficiency (Written)

Hindi Proficiency (Spoken)

Earn Certifications in these Skills

Learn Business Communication

Who Can Apply

Only those candidates can apply who:

1. have minimum 1 year of experience

Other Requirements

1. Candidates with a minimum of 1 year of experience.

2. Bachelor's degree in business administration or relevant field (undergraduates can also apply).

3. Excellent English communication (both written and spoken).

4. Proficiency in Google Sheets and Docs and customer support software.

5. Outstanding written and verbal communication skills.

6. Good understanding of management practices and techniques.

Benefits include opportunities for career growth and professional development, a dynamic work environment, and a competitive salary.

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