Top Performer Wanted for Customer Service Role

2 weeks ago


Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 60,00,000

Excellent Customer Service Representative Opportunity

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as an Excellent Customer Service Representative. In this role, you will be responsible for providing top-notch customer service support and collections via phone calls.

Key Responsibilities:

  • Resolve customer inquiries, requests, and complaints in a timely and professional manner.
  • Utilize sound judgment and make decisions within established procedures for each service request.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.

Required Skills and Qualifications:

  • Strong verbal and written communication skills
  • Ability to resolve customer queries in the first point of contact
  • Focus on delivering a positive customer experience
  • Professional, courteous, friendly, and empathetic demeanor
  • Active listening skills
  • Good data entry & typing skills
  • Ability to multi task
  • Team player
  • Capable of handling fast-paced, innovative, and constantly changing environment

Formal Education and Experience:

  • Graduation (any stream)
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling


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