
Top Performer Wanted for Customer Service Role
2 weeks ago
Excellent Customer Service Representative Opportunity
Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as an Excellent Customer Service Representative. In this role, you will be responsible for providing top-notch customer service support and collections via phone calls.
Key Responsibilities:
- Resolve customer inquiries, requests, and complaints in a timely and professional manner.
- Utilize sound judgment and make decisions within established procedures for each service request.
- Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
- Achieve key and critical performance targets.
- Ensure efficiency measures are met in accordance with performance targets and process guidelines.
Required Skills and Qualifications:
- Strong verbal and written communication skills
- Ability to resolve customer queries in the first point of contact
- Focus on delivering a positive customer experience
- Professional, courteous, friendly, and empathetic demeanor
- Active listening skills
- Good data entry & typing skills
- Ability to multi task
- Team player
- Capable of handling fast-paced, innovative, and constantly changing environment
Formal Education and Experience:
- Graduation (any stream)
- 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling
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