Senior IT Technical Support Specialist

1 day ago

Vadodara, Gujarat, India beBeeHelpDesk Full time ₹ 60,00,000 - ₹ 85,00,000
IT Help Desk Specialist

We are seeking a highly skilled and experienced Help Desk Specialist to join our dynamic, 24x7 support environment. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining devices across Windows, Mac, and cloud environments.

The selected professional will provide Level 2 support for Windows & Mac platforms, troubleshoot complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.

Key Responsibilities:

  • Technical Support & Troubleshooting:
    • Provide L2 support for Windows & Mac platforms, troubleshoot complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
    • Utilize remote support tools to connect to end-user devices and efficiently resolve issues.
    • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
  • Ticket Management & Documentation:
    • Effectively manage and update support tickets, ensuring timely resolution and proper escalation when necessary.
    • Maintain comprehensive documentation for all troubleshooting steps, resolutions, and procedures.
    • Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes.
  • System Configuration & Maintenance:
    • Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.
    • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.
  • Collaboration & Client Interaction:
    • Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security.
    • Provide clear communication to end-users during troubleshooting and resolution.
  • Cloud Infrastructure & Security Awareness:
    • Assist clients with cloud-based infrastructure support, ensure client devices are configured securely.

Required Skills and Qualifications:

  • 3-5 years of experience in Helpdesk L2 Support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments.
  • Advanced skills in Office 365 configuration and troubleshooting.
  • Proficient in troubleshooting remote support tools.
  • Solid L1 to L2 support skills.
  • Strong experience in ticketing systems.
  • Familiarity with cloud platforms like Azure, AWS.

Preferred Certifications:

  • CompTIA A+, Network+, or Security+.
  • Microsoft Certified: Modern Desktop Administrator Associate.
  • AWS Certified Solutions Architect (or similar).
  • Azure Administrator certification.
  • ITIL Foundation.

  • Senior Technical Support Specialist

    1 day ago

    Vadodara, Gujarat, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 12,15,500

    About This Role">This is an exciting opportunity to join a dynamic team as a Senior Technical Support Specialist. As a key member of the technical support group, you will play a pivotal role in delivering high-quality IT solutions to our global user base.Your primary responsibility will be to provide expert technical assistance via various communication...

  • Senior Technical Operations Specialist

    2 days ago

    Vadodara, Gujarat, India beBeeTechnicalExpert Full time US$ 85,000 - US$ 1,12,000

    Job SummaryWe are seeking an experienced Senior Technical Operations Specialist to join our team. As a key member of our technical support group, you will work closely with our valued customers to address their complex post-sales concerns.Your ResponsibilitiesProvide expert technical support to customers via phone, email, and webMeet enhanced response SLA's...

  • Technical Support Specialist

    5 days ago

    Vadodara, Gujarat, India beBeeSupport Full time ₹ 50,00,000 - ₹ 75,00,000

    Job Title:Technical Support SpecialistAbout the RoleThis is an exciting opportunity to join our team as a Technical Support Specialist. We are looking for someone with excellent technical skills and a passion for providing top-notch support.In this role, you will be responsible for troubleshooting and resolving technical issues related to desktop computers...

  • Senior Technical Support Specialist

    2 weeks ago

    Vadodara, Gujarat, India beBeeHelpdesk Full time ₹ 13,93,870 - ₹ 15,89,744

    We are seeking a highly skilled Senior Helpdesk Engineer to join our team in a critical support role. About the Job: Provide exceptional technical support and guidance to entry-level team members. Contribute to the success of our helpdesk operations, driving innovation and continuous learning. Mentor and coach team members on technical and soft skills. Key...

  • Technical Support Specialist

    4 days ago

    Vadodara, Gujarat, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistWe are seeking a talented and skilled Technical Support Specialist to join our team.About the RoleThis is an exciting opportunity for a highly motivated individual who possesses excellent communication skills, both verbal and written. The ideal candidate will have a strong background in technical support, with...

  • Technical Support Specialist

    1 week ago

    Vadodara, Gujarat, India beBeesolar Full time ₹ 4,50,000 - ₹ 6,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled professional to provide technical support and maintenance services for solar power systems.Key Responsibilities:Provide high-level technical assistance to installation companies and customers, including troubleshooting, problem resolution, and warranty claims.Handle and record all...

  • Technical Support Specialist

    4 days ago

    Vadodara, Gujarat, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Technical Support SpecialistThis role involves providing exceptional technical support, strategic insights to clients and ensuring smooth client experiences.Key Responsibilities:Customer Technical Support: Resolve client inquiries and issues related to technical tools, platforms, and services.Subject Matter Expertise: Serve as a subject matter expert for...

  • Principal Technical Support Specialist

    1 week ago

    Vadodara, Gujarat, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000

    **Job Summary:**A skilled Technical Support Specialist is needed to resolve complex technical cases created by customers. The ideal candidate will possess excellent communication skills and have experience providing customer-facing technical support.**Key Responsibilities:Resolve technical issues through various technologies, including web, chat, email, case...

  • Senior System Engineer

    6 days ago

    Vadodara, Gujarat, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000

    About This RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.This is a hands-on engineering role where you will be expected to operate at the intersection of systems architecture, data integrity, incident...

  • Global Technical Support Specialist

    5 days ago

    Vadodara, Gujarat, India ABB Full time US$ 90,000 - US$ 1,20,000 per year

    This Position reports to:Global Technical Support - Mechanical Your role and responsibilitiesAs a Technical Sales Support Specialist, your role will be to support the assigned Sales support team and customers during the proposal process by preparing technical descriptions of the products and technology, preparing final documentation, and serving as a key...