Store Operations Manager

1 week ago


Delhi, Delhi, India Shoppers Stop Full time
About Shoppers Stop

We are a leading retailer of fashion, beauty, and lifestyle products in India.

Salary

Estimated salary for this role is ₹5,00,000 per annum.

Job DescriptionKey Responsibilities
  • Achieve the budgeted plan through effective inventory management, customer service, and shrinkage control.
  • Work out action plans and tactics to meet business requirements.
  • Identify parameters to track competition and build resources and databases of information on an ongoing basis.
Inventory Management

Responsible for process mapping for the movement of stocks from receiving bay to floor, initiating stock-takes as per laid down procedure, ensuring effective displays to achieve greater stock turns, and planning for perpetual inventory.

Customer Care/ Customer Service

Ensure customers are guided to avail value-added services like gift-wrapping, alterations, exchanges, and other conveniences. Set up processes/initiate plans to build moments of magic, avoid customer complaints and grievances.

Analysis and Reporting

Analyze available data, identify causes, and suggest solutions. Identify all reports that need to be generated with frequency, schedule them, and identify sources of information.

Shrinkage Control

Identify most pilfered products and common methods of pilferage.



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