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ServiceNow ITSM Integration Expert
2 months ago
Unikomm is a leading digital transformation firm based in Riyadh, Saudi Arabia. As an esteemed Elite Partner of ServiceNow, we empower premier organizations in Saudi Arabia and the Middle East to refine and enhance their IT and business operations.
We specialize in deploying and leveraging ServiceNow technology to manage end-user services or data centers, tackling IT, Customer Service, GRC, and broader business challenges. Our commitment to excellence extends to being the exclusive partner in the GCC offering in-country ServiceNow cloud services.
Job Title: ServiceNow ITSM Integration ExpertEstimated Salary: $80,000 - $110,000 per yearAbout the RoleWe are seeking a highly skilled ServiceNow ITSM Integration Expert to join our dynamic IT team. In this role, you will be responsible for developing, implementing, and supporting ServiceNow ITSM modules, along with building integrations between ServiceNow and other enterprise systems.
Your expertise will drive the smooth and efficient functioning of our IT services and enhance the ServiceNow platform's capabilities to meet business needs. You will collaborate with cross-functional teams, including IT Operations, HR, Security, and external partners to optimize ServiceNow processes.
Key Responsibilities:- Configure and customize ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
- Implement and maintain best practices in IT Service Management using ServiceNow's platform.
- Design, configure, and develop new workflows, business rules, UI policies, client scripts, and UI actions for ServiceNow ITSM.
- Design, develop, and implement integrations between ServiceNow and other third-party applications using REST, SOAP, and custom APIs.
- Work with external and internal stakeholders to ensure seamless data exchange and process automation.
- Ensure integrations align with industry standards and security protocols.
- Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
- 3-5 years of experience working with ServiceNow, specifically ITSM modules.
- Proven experience in designing and implementing ServiceNow integrations using REST/SOAP APIs and other integration tools.
- Experience with JavaScript, AngularJS, or other programming languages.
- Strong knowledge of ITIL frameworks and IT Service Management best practices.
- ServiceNow Certified System Administrator (CSA) (required).
- ITIL Foundation certification (preferred).
- ServiceNow ITSM Implementation certification (preferred).
