ServiceNow ITSM and Integration Solutions Expert

6 days ago


India Unikomm Full time

Company Overview: Unikomm, a leading digital transformation firm based in Riyadh, is seeking a highly skilled ServiceNow ITSM and Integration Solutions Expert to join its dynamic IT team. With expertise spanning over 9 years, UniKomm has established itself as the exclusive partner in the GCC offering in-country ServiceNow cloud services.

Job Title: ServiceNow ITSM and Integration Solutions Expert

About the Role:

  • We are looking for a seasoned professional with extensive experience working with ServiceNow, specifically ITSM modules, to drive the smooth and efficient functioning of our IT services.
  • The ideal candidate will have a deep understanding of ITIL frameworks and IT Service Management best practices, along with strong troubleshooting and debugging skills in ServiceNow and integration technologies.
  • Additionally, excellent communication skills are essential to interact with stakeholders, gather requirements, and propose solutions.

Key Responsibilities:

  • ServiceNow ITSM Development:
  • Configure and customize ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
  • Implement and maintain best practices in IT Service Management using ServiceNow's platform.
  • Design, configure, and develop new workflows, business rules, UI policies, client scripts, and UI actions for ServiceNow ITSM.
  • ServiceNow Integrations:
  • Design, develop, and implement integrations between ServiceNow and other third-party applications using REST, SOAP, and custom APIs.
  • Work with external and internal stakeholders to ensure seamless data exchange and process automation.
  • Ensure integrations align with industry standards and security protocols.

Required Skills and Qualifications:

  • Education: Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
  • Experience: 3-5 years of experience working with ServiceNow, specifically ITSM modules.
  • Proven experience in designing and implementing ServiceNow integrations using REST/SOAP APIs and other integration tools.
  • Experience with JavaScript, AngularJS, or other programming languages.
  • Strong knowledge of ITIL frameworks and IT Service Management best practices.

Salary: $80,000 - $100,000 per year



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