
Collections Territory Lead
1 week ago
Job Summary:
We are seeking a seasoned professional to lead our collections efforts as an Area Collections Head. This key role will oversee and manage the collections process across designated territories, ensuring timely loan recovery while minimizing delinquency rates and maintaining positive customer relationships.
Main Responsibilities:
- Manage and develop a team of collection agents to meet or exceed collections targets.
- Develop and implement effective collections strategies to reduce overdue accounts.
- Analyze and evaluate collection processes and performance metrics regularly.
- Train and enhance the skills of collection agents to improve their performance.
- Collaborate with risk management and credit assessment teams to identify and mitigate potential collection issues.
- Present detailed reports and findings to senior management.
- Maintain strong customer relationships to facilitate smooth collections.
- Ensure compliance with regulatory requirements and internal company policies related to collections.
The ideal candidate for this position will have excellent leadership and communication skills, with a proven track record of achieving collections goals and improving customer satisfaction.
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