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Client Success Advocate

2 weeks ago

Rajkot, Gujarat, India beBeeSuccess Full time US$ 50,000 - US$ 75,000
Job Description:

We are seeking a Client Success Advocate to play a critical role in our client engagement strategy. As the primary point of contact for US-based clients, you will provide expert guidance and timely responses during East Coast hours.

Key Responsibilities:
  • Serve as the primary point of contact for all US-based clients.
  • Address client concerns and resolve issues efficiently.
  • Proactively follow up with clients to ensure all their queries are addressed.
  • Identify client needs and recommend appropriate products or services.
  • Convert client inquiries into sales opportunities.
  • Consistently meet or exceed individual and team success goals.
  • Develop and nurture strong relationships with clients to foster loyalty and repeat business.
  • Collaborate with internal teams to ensure a cohesive approach to client management.
Required Skills and Qualifications:
  • Bachelor's degree.
  • 2+ years of experience in a multinational client-facing environment.
  • Persuasive communication and negotiation skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
Benefits:
  • Ownership Mindset and a client-first approach.
  • Agility to work with Global stakeholders across time zones.
  • Proactive approach to identifying opportunities and solving problems.