Senior Client Manager

3 days ago

Rajkot, Gujarat, India beBeeDirector Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Client Servicing Director

As a key member of our team, the Client Servicing Director plays a crucial role in leading our client servicing efforts to deliver exceptional results and drive business growth.

Key Responsibilities:

  • Strategic Planning and Communication:
    • Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies.
    • Lead client pitching process by generating innovative concepts in collaboration with internal teams.
    • Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.
  • Brand Positioning and Differentiation:
    • Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.
    • Brief Review and Approval - Review and vet client briefs, ensuring alignment with execution plans and strategies.
  • Client Relationship Management:
    • Develop and maintain strong, trusting relationships with clients, ensuring client renewals and upsells.
    • Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
    • Establish clear benchmarks and review timelines to ensure client satisfaction.
    • Follow up on overdue payments, acting as a point of contact for high-priority escalations.
    • Take final accountability for client pitches and creating annual execution plans & strategies
  • Performance Analysis and Reporting:
    • Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.
  • Resource Planning and Contract Management:
    • Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.
  • Financial Management:
    • Maintain monthly client P&Ls, ensuring billing targets are met.
  • Team Management and Development:
    • Conduct monthly team meetings, provide feedback, and mentor teams for proactive problem-solving.
    • Structure training programs with the L&D team to improve work quality and specific competencies.
  • Team Growth:
    • Hire capable independent resources that can understand, communicate and execute client briefs accurately.

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