
Senior Client Development Manager
2 days ago
A pivotal role exists for a skilled professional to excel in client strategy, marketplace operations, and account growth.
This position requires a unique blend of skills and expertise to support enterprise-level clients in achieving revenue and GMV goals.
Key Responsibilities:- Client Relationship Management
- Serve as the primary point of contact for clients, ensuring strategic alignment and client satisfaction.
- Build and maintain strong relationships with clients, platform stakeholders, and internal cross-functional teams.
- Lead regular strategy calls, executive touchpoints, and business reviews.
- Define goals around GMV, profitability, and channel diversification with clients.
- Develop data-backed marketplace strategies aligned with industry trends and client goals.
- Monitor competitor performance and execute initiatives such as seasonal selling, global expansion, and fulfillment scoping.
- Track and optimize KPIs like Sell-Through Rate (STR), fulfillment lead times, and pricing effectiveness.
- Identify and resolve technical listing, feed, or policy issues with engineering support.
- Ensure product listings, keywords, and campaign structures follow best practices for each marketplace.
- Deliver regular performance updates and dashboards on GMV, operational health, and ad efficiency.
- Use platform analytics to guide strategy on promotions, expansion, and budget recommendations.
- Lead business reviews and roadmap presentations using performance insights.
- Identify upsell opportunities and lead conversations on new marketplaces, ad tools, or catalog expansion.
- Support revenue retention and renewal processes by demonstrating clear ROI.
- Mitigate risks related to sales decline, compliance issues, or fulfillment disruptions.
- Work with client success engineering, support, and product teams to troubleshoot and improve service delivery.
- Partner with finance, sales, and renewals teams to drive revenue forecasts, RFP responses, and pipeline growth.
- Ensure alignment across teams through playbooks, process documentation, and strategic alignment sessions.
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