
Events Management Professional
20 hours ago
Drive Client Success as a seasoned professional with extensive experience in managing client relationships, driving business growth, and delivering exceptional event solutions.
The ideal candidate will have a proven track record of leading client servicing teams, building long-term partnerships, and ensuring client satisfaction across large-scale events, MICE, and experiential projects.
Key Responsibilities:- Serve as the primary point of contact for key clients, building strong and trusted relationships.
- Lead and mentor the client servicing team, ensuring alignment on client needs, deliverables, and expectations.
- Collaborate closely with internal departments to ensure seamless execution of projects.
- Translate client briefs into actionable strategies, proposals, and event concepts.
- Drive business development by identifying upselling and cross-selling opportunities within existing accounts.
- Manage end-to-end client lifecycle from pitch presentations and negotiations to on-ground delivery and post-event feedback.
- Ensure all deliverables meet the highest standards of quality, timeliness, and adherence.
- Anticipate client needs and proactively provide solutions to enhance satisfaction and retention.
- Track client satisfaction, resolve escalations, and provide regular updates to senior management.
- Prepare post-event reports and presentations capturing impact, ROI, and learnings.
- 8–12 years of client servicing experience in the events, MICE, or experiential marketing industry.
- Strong background in handling corporate clients and large-format projects.
- Proven experience in leading and mentoring high-performing teams.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and negotiation abilities.
- Ability to work in a fast-paced environment, handling multiple accounts simultaneously.
- Willingness to travel for client meetings and event execution.
A dynamic and challenging role that offers opportunities for career growth and development.
How to Apply:Please submit your application with your resume and a cover letter outlining your relevant experience and qualifications.
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