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Conflict Management Professional
2 weeks ago
We are seeking a detail-oriented and empathetic Grievance Resolution Specialist to handle employee concerns with professionalism, discretion, and care. This role plays a key part in maintaining a transparent, compliant, and supportive work environment.
The successful candidate will be responsible for receiving, logging, and managing all formal grievances and complaints, conducting impartial investigations through interviews, data collection, and documentation, mediating between parties to reach fair and timely resolutions, ensuring compliance with internal policies and applicable labor laws, advising employees and management on grievance handling procedures, and identifying recurring patterns and suggesting process or policy improvements.
Requirements:- Bachelor's degree in Human Resources, Law, Psychology, Business Administration, or a related field.
- 1–2 years of experience in grievance handling, employee relations, or a similar role.
- Strong conflict resolution and investigative skills.
- Ability to stay objective and unbiased in sensitive situations.
- High levels of discretion, confidentiality, and professionalism.
- Excellent written and verbal communication skills.
- This is an opportunity to work closely with experienced HR professionals and gain exposure to real-world challenges in people management.
- You will be part of a collaborative and employee-focused workplace culture.
- This role offers the chance to develop your skills and expertise in grievance resolution and employee relations.
