Global Technical Support Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 16,25,760 - ₹ 20,92,080
Job Opportunity

Your Career Path

You will work with valued customers to address complex post-sales concerns, analyzing situations or data requiring in-depth evaluation of many factors.

You'll enjoy networking with key contacts outside your area of expertise, detailing difficult technical issues to both non-technical and technical professionals.

You will participate in technical discussions with multi-functional teams, creating an environment of transparency leading to better products, working environments, and cybersecurity.

Your quick thinking and support provide fast assistance keeping client environments secure.

Your Impact
  • Provide Technical Support to clients and partners
  • Offer configurations, troubleshooting, and best practices to clients
  • Manage support cases ensuring issues are recorded, tracked, resolved, and follow-ups completed
  • Conduct fault isolation and root cause analysis for technical issues
  • Publish Technical Support Bulletins and other technical documentation
  • Review technical documentation for training materials and manuals
  • Travel to client sites for critical situation resolution
  • Provide on-call support 24x7 as needed
Required Skills and Qualifications

Key Attributes

Experience

  • Excellent written and verbal communication skills
  • Previous experience in a technical support role
  • Strong exposure to support roles and working with large global clients
  • Willingness to work flexible shift times, including weekends and evenings
Technical Capabilities

Expertise

  • Networking: IPSEC, TCP/IP, PKI, SSL/TLS, HTTP/HTTPS
  • Routing knowledge (BGP is a must)
  • Firewall Central Management Systems
  • Security services (IDS/IPS, Firewalls, etc.)
  • Operating Systems: Windows, MAC, Linux, IOS
  • Tools & Security: Chrome Developer Tools
  • Authentication: SAML, LDAP, RADIUS, Multi-factor authentication security system

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