Global Technical Support Specialist

5 hours ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Opportunity

We are seeking a highly skilled professional to join our team as a Global Technical Support Specialist.

The successful candidate will be responsible for providing exceptional technical support to clients worldwide, handling inquiries and resolving issues in a timely and efficient manner.

  • Key Responsibilities:
  • Provide technical assistance via phone, email, or chat to resolve client queries and issues.
  • Collaborate with cross-functional teams to ensure seamless issue resolution.
  • Develop and maintain knowledge of various software applications, hardware devices, and IT systems.
  • Requirements:
  • Essential Skills:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 5 years of experience in technical support, preferably in a global setting.
  • Demonstrated Expertise:
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Familiarity with remote access tools and VPN technology.
  • Strong problem-solving and analytical skills.
  • Preferred Skills:
  • Experience with IT service management tools, such as Remedy or ServiceNow.
  • Benefits:
  • Opportunity to work with a global team and interact with diverse clients.
  • Professional growth and development opportunities.
  • What We Offer:
  • A dynamic and supportive work environment.
  • About Us:
  • We are a leading provider of innovative solutions and services, committed to excellence and customer satisfaction.

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