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Global Support Operations Specialist
2 weeks ago
**Job Title:** Global Support Operations Specialist
We are seeking a skilled and organized professional to join our global support team. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective solutions using ServiceNow.
Key Responsibilities:
- Respond to and resolve service tickets in a timely manner, ensuring compliance with established service level agreements.
- Provide technical support to users and clients across regions via email, chat, or phone.
- Escalate complex issues to the lead or relevant technical teams.
- Document solutions and contribute to the internal knowledge base.
As a key member of the support team, you will work closely with other support staff, technical teams, and stakeholders across regions to maintain service excellence and contribute to continuous improvement initiatives.
Requirements:- At least 2-5 years of experience in tech support or service desk operations.
- A working knowledge of ServiceNow or similar IT service management platforms.
- An understanding of ITIL principles and service management workflows.
- Strong communication and problem-solving skills.
Preferred Skills & Competencies:
- Familiarity with Microsoft 365, Windows/Mac OS environments.
- Experience in handling global support queries.
- Exposure to basic troubleshooting of hardware, software, and network issues.
Working Conditions:
- Full-time employment.
- Limited travel may be required depending on business needs.
- May require rotational shifts or on-call support depending on business requirements.
- Flexibility to operate in a dynamic global organization.
