Global IT Operations Support Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCareer Full time ₹ 8,00,000 - ₹ 12,00,000

**Job Description:**

BECOME A KEY PLAYER IN OUR GLOBAL IT OPERATIONS TEAM

We're seeking a highly skilled and dedicated individual to join our team as an IT Operations Support Engineer. As a key member of our operations team, you'll play a critical role in ensuring the smooth operation of our global IT infrastructure.

In this role, you'll provide 24x7 monitoring, incident response, application support, network operations, and end-user services. You'll work closely with our cross-functional team to identify and resolve technical issues, improve processes, and implement best practices.

This is an exciting opportunity for someone who is passionate about delivering exceptional service and wants to make a real impact in a fast-paced, dynamic environment.

About the Role:

  • Provide L1/L2 support for key internal and third-party business applications.
  • Act as a liaison between end users and enterprise IT, resolving access/service requests, and usability issues.
  • E nsure compliance with enterprise change management processes and maintain supporting documentation.
  • Represent Application Support in audit requests and process documentation.

Key Responsibilities:

  • Application & Platform Support:
    • Provide L1/L2 support for key internal and third-party business applications.
    • Act as a liaison between end users and enterprise IT, resolving access/service requests, and usability issues.
    • Ensure compliance with enterprise change management processes and maintain supporting documentation.
    • Represent Application Support in audit requests and process documentation.
  • Network Operations (NOC):
    • Monitor network, infrastructure, and application alerts using enterprise tools.
    • Troubleshoot routers, switches, firewalls, VPNs, and voice infrastructure.
    • Support release pipeline activities and change management meetings.
    • Document and communicate incident status to leadership.
  • Service Desk Functions:
    • Deliver first-contact resolution via phone, email, and ticketing systems.
    • Manage user access, password resets, and basic troubleshooting.
    • Escalate unresolved issues to L3 teams.
    • Maintain documentation and support audit requests.
  • Incident & Problem Management:
    • Triage and resolve L1/L2 tickets for network, application, and end-user domains.
    • Lead or participate in incident response meetings for major production events, communicating status and impact to leadership.
    • Maintain SLA targets.
    • Support process improvement and automation initiatives.
  • Operational Excellence:
    • Participate in daily stand-ups, and weekly reviews.
    • Contribute to continuous improvement and knowledge sharing.

Required Skills & Experience:

  • 1-4 years in IT support (Service Desk, NOC, Application Support, or similar).
  • Experience supporting both internal and vendor applications.
  • Experience with ticketing systems (ServiceNow, Jira).
  • Strong troubleshooting, documentation, and communication skills.
  • Ability to work in a 24x7, fast-paced, cross-functional environment.
  • Willingness to take on responsibilities across NOC, Application Support, and Service Desk as needed.

Preferred Qualifications:

  • ITIL Foundation, CCNA, CCA-V, or equivalent certifications.
  • Experience with release/change management and audit processes.
  • Exposure to network monitoring, incident response, and compliance practices.

Benefits:

  • Comprehensive health insurance.
  • Competitive salaries.
  • 401K plan.
  • Volunteer programs.
  • Scholarship opportunities.

Why Choose Us?

  • We're an employee-centric organization.
  • We offer a dynamic and supportive work environment.
  • We're committed to professional development and growth.

Contact Information:

Please submit your resume and cover letter for consideration.

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