Senior IT Technical Support Specialist

5 days ago

Bikaner, Rajasthan, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000
Technical Support Role

We are seeking a highly skilled Technical Support professional to join our team. The successful candidate will be responsible for providing technical support and configuration across the bank's banking arm and securities business under a dual-hat arrangement.

The ideal candidate will have excellent communication skills, being able to converse with a wide variety of teams, and experience of vendor application 'Smartstream Cash management (CMS) ver 4'. They will also be familiar with Change Requests, attending and representing on CAB and weekend rollout of code changes.

  • Key Responsibilities:
  • Provide technical support and configuration across the bank's banking arm and securities business under a dual-hat arrangement.
  • Support UK hours from 7am to 4pm, as required.
  • Participate in overnight support rota and weekend work.
  • Work with third party software provider and work within pre-defined application standards.
  • Apply industry experience and ensure the solution incorporates best practice.
  • Work with neighbouring technology and project teams to ensure changes are rolled out in a coordinated manner which is non-disruptive to the business.
  • Ensure defects are tracked and managed, with the appropriate team assigned any defects identified during the test phases.
  • Highlight risks or concerns ensuring items are followed up or escalated appropriately.

Required Skills and Qualifications:

  • Experience of vendor application 'Smartstream Cash management (CMS) ver 4'.
  • Excellent communication skills, being able to converse with a wide variety of teams.
  • Familiar with Change Requests, attending and representing on CAB and weekend rollout of code changes.
  • Control M' application knowledge, jobs creation, administration, alerting, file move, file watchers, json, etc.
  • Oracle 19 Sql scripting and oracle database concepts.
  • Linux shell scripting and support.
  • Jboss 8 server knowledge, configuration and support, error log analysis and WAR file deployment.
  • JMS Queue processing and principles.
  • GitHub software management and Automated deployment via CI/CD pipeline.

Benefits:

  • Flexible working arrangements.
  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of professionals.

Others:

  • Be flexible, particularly when working on rolling out system changes in non-business hours and weekends.
  • Be a self-motivator, who is able to take a task and progress it independently, or as part of a team.
  • Have an understanding of banking concepts in relation to cash management and reconciliation.

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