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Technical Support Professional

3 weeks ago


Bikaner, Rajasthan, India beBeeNetwork Full time ₹ 9,00,000 - ₹ 12,00,000
Network Support Specialist

Network Support Specialist L2

Role Type: Consultant

About the Role:

Remote technical support for consultants and IT teams in India and Singapore is critical to our pilot enterprise connectivity initiative. This role has future rollout plans across multiple countries.

Key Responsibilities:

  • Provide remote device setup and connectivity troubleshooting support for consultants and local IT teams.
  • Configure routers from unboxing to deployment, performing end-to-end setup.
  • Troubleshoot Netgear Nighthawk devices and similar Wi-Fi equipment.
  • Guide end-users through live troubleshooting calls with step-by-step instructions.
  • Manage VPN setup, configuration, and troubleshooting for remote users.
  • Document workflows and escalate issues to global IT teams when necessary.

Required Skills & Experience:

  • 4+ years of experience in Network Support / IT Infrastructure roles.
  • Proven experience configuring routers, VPNs, and Wi-Fi devices.
  • Ability to explain and walk through router configuration processes (CLI/GUI).
  • Strong knowledge of VPN technologies (IPSec, SSL, Cisco AnyConnect, Zscaler, etc.).
  • Hands-on troubleshooting with Netgear Nighthawk or equivalent devices.
  • Excellent English proficiency for guiding consultants and IT staff effectively.

Benefits:

Support a pilot enterprise connectivity initiative with global reach.

Develop expertise in network support and infrastructure.

Work with a diverse team of consultants and IT professionals.

Enjoy flexible working arrangements and opportunities for professional growth.