
IT Technical Support Specialist
10 hours ago
IT Technical Support Specialist
">We are seeking a highly motivated and customer-focused IT Technical Support Specialist to join our team. The successful candidate will provide exceptional technical support, ensuring a stable IT environment for our organization.
">The IT Technical Support Specialist will be the primary point of contact for all IT-related issues and requests. This role involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and providing outstanding customer service.
">Key responsibilities include:
">- ">
- Provide initial technical support to end-users.">
- Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.">
- Perform troubleshooting of hardware, software, applications, and network connectivity issues.">
- Assist users with password resets, account unlocks, and basic application support.">
- Escalate complex or unresolved issues to L2 engineers with detailed notes and logs.">
To succeed in this role, candidates should possess:
">- ">
- A bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).">
- 2+ years of experience in an IT service desk role.">
- Strong understanding of Mac Systems, Windows systems, Google Administration, and common business applications.">
- Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).">
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