Technical Support Specialist
4 days ago
We are seeking a Technical Support Professional to deliver exceptional customer experiences. This role offers an exciting opportunity to work with a talented team and contribute to the success of our customers.
Key Responsibilities:- Provide timely and effective support to customers through various channels including phone, email, and chat.
- Communicate complex technical information in a clear and concise manner to ensure customer understanding.
- Identify and resolve customer issues efficiently, escalating as necessary to ensure timely resolution.
- Collaborate with cross-functional teams to identify and implement process improvements that enhance the customer experience.
- Stay up-to-date with product knowledge and technical skills to effectively troubleshoot and resolve customer issues.
- Strong communication and interpersonal skills with ability to interact effectively with customers and internal stakeholders.
- Excellent written and verbal English communication skills.
- Technical aptitude sufficient to develop an understanding of Azure Platform and architecture.
- Demonstrable troubleshooting skills with ability to analyze and resolve complex technical issues.
- Cross-team collaboration and problem-solving skills.
This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a strong foundation in technical support.
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