Progress Openedge Technical Support Specialist

1 day ago

Bikaner, Rajasthan, India beBeeApplication Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title

We are seeking a skilled Application Support Specialist to provide technical expertise and support for business-critical applications built on Progress OpenEdge.

The ideal candidate will be proactive in handling incidents, ensuring application stability, and working closely with users and development teams.

Key Responsibilities
  • Provide level 2 and level 3 support for applications built on Progress OpenEdge.
  • Monitor application performance and ensure system availability.
  • Analyze and resolve incidents, service requests, and problem tickets within specified service level agreements.
  • Perform root cause analysis and implement long-term fixes to recurring issues.
  • Handle batch processes, jobs, and scheduled tasks.
  • Coordinate with development teams for bug fixes, enhancements, and release deployments.
  • Support application upgrades, patches, and migration activities.
  • Maintain accurate documentation of issues, resolutions, and standard operating procedures.
Required Skills & Experience
  • Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.
  • Good understanding of Progress Database concepts and performance troubleshooting.
  • Experience in incident management, problem management, and change management.
  • Familiarity with UNIX/Linux commands and scripting.
  • Exposure to ticketing tools such as ServiceNow, JIRA, Remedy, etc.
  • Strong troubleshooting, analytical, and communication skills.
Good to Have
  • Knowledge of integration with APIs/web services.
  • Experience in working with global support models.
  • Basic knowledge of SDLC / Agile methodologies.

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