IT Technical Support Specialist

1 day ago

Bikaner, Rajasthan, India beBeeSupport Full time ₹ 60,00,000 - ₹ 90,00,000

Help Desk Specialist Position Overview

We are seeking an experienced and skilled IT professional to join our 24x7 NOC, SOC, and Help Desk division as a Help Desk Specialist.

The ideal candidate will be knowledgeable in troubleshooting, configuring, and maintaining various devices across Windows, Mac, and cloud environments for multiple clients and their end-users.

You will provide exceptional technical support via remote tools, manage support tickets, and contribute to a dynamic and fast-paced environment.

A strong proficiency in Office 365 configuration and troubleshooting is required, along with solid documentation practices.

Main Responsibilities:

  • Provide Level 2 support for Windows & Mac platforms across multiple clients and client-site locations.
  • Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
  • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.

Required Skills and Qualifications:

  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
  • Familiarity with cloud platforms like Azure, AWS, and knowledge of cloud infrastructure is a plus.

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