Support Specialist

11 hours ago

Bikaner, Rajasthan, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 60,00,000

Job Title: Support Specialist

We are seeking a strong communicator to fill the role of Support Specialist.

This position is ideal for individuals who combine excellent communication skills with a passion for solving IT issues and delivering top-notch user support.

Key Highlights:
  • Excellent Communication Skills – Ability to interact professionally and clearly with users across all levels.
  • IT Support Experience – Exposure to troubleshooting, ticketing systems, and resolving technical issues.
Role Responsibilities:
  1. Provide first-line technical support to end-users in a courteous and professional manner.
  2. Log all user service tickets in incident management systems with complete and accurate information.
  3. Troubleshoot and resolve IT-related incidents and service requests.
  4. Manage customer inquiries and ensure timely resolution.
  5. Perform regular reporting (daily/weekly/monthly).
  6. Submit knowledge base article updates for new and existing issues.
  7. Own and drive user issues to resolution.
Requirements:
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to quality service.
  • Familiarity with incident management tools and ticketing systems (preferred but not mandatory).
Benefits:

By joining our team as a Support Specialist, you will have the opportunity to work on various projects, develop your skills, and take on new challenges.

About the Role:

This role is an exciting opportunity for a motivated individual to join our team and contribute to delivering exceptional user support.

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