
Customer Service and Technical Support Professional
2 days ago
Job Title: Technical Support Representative
About the Role:
The Mobility Support Team is the central point of contact for users facing issues with technology, software or services. As a Technical Support Representative, you will handle multiple customer support activities to include receiving incoming calls, chats, emails & tickets to provide end-to-end technical and general support resolution to the end user.
Key Responsibilities:
- Identify and troubleshoot device and networking issues reported by the users.
- Act as a liaison between customers, internal teams to provide accurate and timely resolution.
- Working customer service/tech support via incoming phone calls, email and chat.
- Review deliverables of support team members and provide required support and guidance to ensure timely deliverables.
- Communicate escalations/issues to Managers in a timely manner.
Required Skills and Qualifications:
- Excellent organizational skills with an appreciation for process and documentation.
- A team player who thrives in a kind and collaborative environment.
- Ability to quickly learn how to troubleshoot devices and step-by-step instructions.
- Identification, prioritization and resolution of reported problems through various mediums (platform, emails, calls, chats) and responsible for the closure of request with specified SLA.
- Working closely with international telecom carriers/service providers to resolve requests and incidents raised by customers.
Benefits:
- Flexible Holiday Policy
- Hybrid Working Options
- Life Insurance
- Focus on Skill Development
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