Customer Service Representative Position

10 hours ago

Bikaner, Rajasthan, India beBeeCustomerSupport Full time ₹ 5,99,500 - ₹ 9,99,999

We are seeking a professional customer support representative to handle both voice and non-voice interactions across various communication channels.

Job Description
  • Voice Support:
    • Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
    • Provide clear, accurate, and timely information regarding products and services.
    • Assist customers in troubleshooting problems and guiding them through solutions over the phone.
    • Maintain a high level of service excellence on all calls.
  • Non-Voice Support:
    • Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
    • Maintain thorough documentation of customer interactions and resolutions.
    • Collaborate with other departments (e.g., technical, sales, or billing teams) to address complex customer issues.
  • Issue Resolution:
    • Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
    • Identify recurring issues and collaborate with the appropriate teams to suggest improvements.
  • Multitasking and Efficiency:
    • Manage multiple customer inquiries simultaneously across voice and non-voice channels without compromising the quality of service.
    • Maintain key performance metrics such as response time, resolution time, customer satisfaction, and first call resolution.
    Requirements
    • Language Proficiency:
      • Fluent in English (written and spoken), with the ability to communicate clearly and professionally in the language.
    • Experience:
      • Previous experience of 0-2 years in customer support or a related field is required.
      • Experience handling both voice and non-voice customer interactions (calls, chats, emails) is a plus.
    • Skills:
      • Strong communication and active listening skills.
      • Excellent problem-solving abilities and attention to detail.
      • Ability to work efficiently under pressure and in a fast-paced environment.
      • Ability to multitask and manage time effectively.
      • Empathy and patience when dealing with customer concerns.
    • Technical Skills:
      • Familiarity with customer support software (e.g., CRM, chat tools, etc.) is a plus.
      • Basic knowledge of troubleshooting and technical support is advantageous.
    Benefits

We offer a dynamic work environment where you can develop your skills and provide top-notch service to our customers. If you have strong communication skills, patience, and problem-solving abilities, we encourage you to apply for this opportunity.

This role offers the chance to grow professionally and make a meaningful impact in the lives of our customers. As a customer service representative, you will be the face of our company, providing excellent service and resolving issues efficiently.

We are looking for someone who is passionate about delivering exceptional customer experiences and has the ability to work well under pressure. If you are a team player with a positive attitude, we want to hear from you.

  • Customer Service Representative

    1 day ago

    Bikaner, Rajasthan, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

    Customer Service Role OverviewAbout the PositionWe are seeking a skilled Customer Service Representative to deliver exceptional service to our clients. As a key member of our customer experience and technology consulting services, you will play a vital role in ensuring high levels of accuracy and meeting service level targets.Key ResponsibilitiesOrder...

  • Customer Service Representative

    2 days ago

    Bikaner, Rajasthan, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    We are seeking a highly skilled and motivated individual to fill the position of Customer Service Representative. This role involves handling inbound and outbound customer calls, ensuring high-quality service.Key Responsibilities:- Handle customer inquiries, complaints, and transaction-related support via voice and non-voice (email, chat, tickets) channels.-...

  • Customer Service Representative

    7 hours ago

    Bikaner, Rajasthan, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Summary:This is a full-time, on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.Daily tasks include answering customer queries, providing product and service information,...

  • Customer Service Representative

    7 days ago

    Bikaner, Rajasthan, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Service RepresentativeWe are seeking a skilled and friendly Customer Service Representative to join our team. As the face of our company, you will be responsible for delivering exceptional customer experiences through timely and accurate responses to queries.Key Responsibilities:Act as a single point of contact for customers and provide proactive...

  • Customer Service Representative

    1 week ago

    Bikaner, Rajasthan, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 5,00,000

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for providing top-notch customer service.The Customer Service Representative will be responsible for responding to customer inquiries via email,...

  • Customer Service Representative

    3 days ago

    Bikaner, Rajasthan, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    About the RoleWe are seeking a skilled professional to fill the position of Customer Service Representative. This role is ideal for individuals with strong communication skills who can handle customer interactions confidently and professionally.Key Responsibilities:Respond promptly and courteously to customer calls, emails, and intercom queries.Follow...

  • Customer Service Representative

    7 hours ago

    Bikaner, Rajasthan, India beBeeCustomerService Full time ₹ 24,00,000 - ₹ 48,00,000

    As a Call Center Representative, you will be responsible for delivering exceptional customer experiences via phone, email, or chat.Key Responsibilities:Customer Service: Respond to customer inquiries in a timely and professional manner.Sales Performance: Meet or exceed daily/weekly/monthly sales targets through proactive engagement with clients.Product...

  • Customer Experience Representative

    3 days ago

    Bikaner, Rajasthan, India beBeeCustomerExperience Full time ₹ 30,00,000 - ₹ 50,00,000

    Job Position: Customer Experience RepresentativeAbout the Role:We are seeking a highly skilled and motivated individual to join our team as a Customer Experience Representative. In this role, you will be responsible for delivering exceptional customer service and ensuring that our customers have a seamless experience with our brand.Your primary focus will be...

  • Customer Service Representative

    7 days ago

    Bikaner, Rajasthan, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000

    Are you a customer-focused professional seeking an exciting opportunity to showcase your exceptional communication skills? We're looking for a skilled representative to provide top-notch service to our clients. If you're passionate about helping others and solving problems, we'd like to hear from you.What You'll DoRespond to customer inquiries via email,...

  • Customer Service Ambassador

    7 hours ago

    Bikaner, Rajasthan, India beBeeCustomerService Full time ₹ 26,000 - ₹ 36,000

    Job Title: Customer Service RepresentativeWe are seeking an exceptional customer service professional to join our team. As a Customer Service Representative, you will be responsible for delivering outstanding customer experiences through proactive and responsive support.Your Day-to-Day Tasks:Address customer inquiries and concerns via phone, email, or...