IT Technical Support Specialist

3 days ago

Bikaner, Rajasthan, India beBeeAnalyst Full time ₹ 9,00,000 - ₹ 12,00,000

Market Cloud Ltd is seeking a skilled IT Service Desk Analyst to join our team. As the first point of contact for all IT-related queries and incidents, you will provide technical support in French and English for hardware, software, network, and application issues.

Key Responsibilities:

  • Act as the first point of contact for all IT-related queries and incidents via phone, email, or ticketing system.
  • Troubleshoot and resolve incidents within agreed SLA timelines or escalate to appropriate teams when necessary.
  • Log all incidents and requests accurately in the Service Management tool.
  • Follow standard procedures for proper escalation of unresolved issues.
  • Collaborate with other IT teams to ensure seamless service delivery.

Requirements:

  • Fluent in French and English (written and spoken).
  • Proven experience in a Service Desk / IT Support role (1–6 years preferred).
  • Good understanding of Windows OS, Microsoft Office Suite, Active Directory, and basic networking.
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal abilities.

This role requires the ability to work in a fast-paced, team-oriented environment with a willingness to adapt to changing priorities. If you have excellent technical skills and a customer-focused approach, we encourage you to apply.

Job Description:

As an IT Service Desk Analyst, you will be responsible for providing technical support to users in both French and English languages. You will handle various types of IT-related queries and incidents, including hardware, software, network, and application issues.

Key Tasks:

  1. Respond to user inquiries and incidents in a timely and professional manner.
  2. Troubleshoot and resolve technical issues related to hardware, software, and network problems.
  3. Escalate complex issues to senior analysts or other IT teams as needed.
  4. Document all incidents and requests in the Service Management tool.

Requirements and Qualifications:

The ideal candidate should possess the following skills and qualifications:

Technical Skills:

  • Windows OS and Microsoft Office Suite proficiency.
  • Knowledge of Active Directory and basic networking concepts.
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar.

Soft Skills:

  • Excellent communication and interpersonal abilities.
  • Strong troubleshooting and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Work Environment:

The selected candidate will work in a team-oriented environment that values collaboration, innovation, and continuous learning. They will be expected to maintain high levels of professionalism, integrity, and confidentiality in their work.

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