Windows Technical Support Specialist

2 days ago


Bikaner, Rajasthan, India beBeeSpecialist Full time ₹ 9,00,000 - ₹ 12,00,000

**Technical Support Specialist Role Summary**

We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical assistance for Microsoft products, including Windows and M365. This role requires strong problem-solving skills, excellent communication, and a passion for technology.

Key Responsibilities:
  • Provide accounts and billing support to customers, addressing subscription management, payment issues, refunds, and token redemption.
  • Offer technical assistance for Microsoft products, including Windows and M365, post-installation support.
  • Troubleshoot software issues and device network/connectivity problems.
  • Guide customers on product downloads, installations, and activations, recommending suitable solutions.
  • Deliver exceptional customer service, addressing inquiries with patience and empathy.
Required Skills and Qualifications:
  • A minimum typing speed of 30 words per minute.
  • Proficiency in managing accounts, payments, and billing inquiries.
  • Strong troubleshooting skills for software and connectivity issues.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced environment.
Prerequisites & Benefits:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Prior experience in technical support or customer service is essential.
  • Familiarity with Microsoft products and services.


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