
Windows Technical Support Specialist
2 days ago
**Technical Support Specialist Role Summary**
We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical assistance for Microsoft products, including Windows and M365. This role requires strong problem-solving skills, excellent communication, and a passion for technology.
Key Responsibilities:- Provide accounts and billing support to customers, addressing subscription management, payment issues, refunds, and token redemption.
- Offer technical assistance for Microsoft products, including Windows and M365, post-installation support.
- Troubleshoot software issues and device network/connectivity problems.
- Guide customers on product downloads, installations, and activations, recommending suitable solutions.
- Deliver exceptional customer service, addressing inquiries with patience and empathy.
- A minimum typing speed of 30 words per minute.
- Proficiency in managing accounts, payments, and billing inquiries.
- Strong troubleshooting skills for software and connectivity issues.
- Excellent verbal and written communication skills.
- Ability to thrive in a fast-paced environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Prior experience in technical support or customer service is essential.
- Familiarity with Microsoft products and services.
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