IT Technical Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Enphase Full time
About Enphase Energy

We are a global energy technology company and leading provider of solar, battery, and electric vehicle charging products.

Founded in 2006, we transformed the solar industry with our revolutionary microinverter technology.

The Role

This position will be based in our office and provides support services to maintain Oracle Cloud ERP.

You will be responsible for responding to all levels of requests to diagnose, troubleshoot, and resolve issues.

You will respond promptly to escalations for technical support via phone, email, and in person to provide timely resolution, document case status, and provide updates to management and end-users.

You will also be responsible for carrying out any Modifications/ Enhancements in Oracle Cloud ERP based on Business needs.

Responsibilities:
  • Maintain & Support the Oracle Cloud ERP application.
  • Develop Test scripts based on Requirement/Bug.
  • Develop new features/enhancements for Oracle Cloud ERP based on Business Needs & deploy after testing.
  • Develop New or Modify existing Reports (OTBI & BIP) / Integrations.
  • Monitor and maintain production system environments to ensure agreed upon targets for availability and performance are maintained.
  • Provide documentation and training to Users and other groups on new features and functionality of tools.
  • Timely follow-up on assigned and open tickets within the required Service Levels.
  • Implement and maintain proper code quality processes for tools including test processes, version control management, and bug tracking.
Requirements:
  • 3-5 Years of Hands-on experience in Oracle Fusion SCM Modules (OM, PDH, Inventory, Pricing, Procurement & MFG).
  • Bachelor's degree or higher in Computer Science/Engineering.
  • Strong Techno-Functional knowledge in the Oracle Cloud environment is a must.
  • Functional expertise in Order to Cash, Procure to Pay flows.
  • Expertise in Oracle Integration Cloud (OIC).
  • High level of initiative and works well in a cross-functional team environment.
  • Ability to drive business changes and change management.
  • Experienced in developing Oracle Fusion BIP/OTBI reports.
Benefits and Salary:

$120,000 - $150,000 per year. We offer competitive salaries, excellent benefits, and opportunities for growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates.



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