Service Operations Manager

The successful candidate will oversee the sales and operations of home painting services for specific regions, including developing and implementing Standard Operating Procedures (SOPs), driving business growth, and ensuring smooth and efficient execution of painting projects.

This role requires a strong background in managing service operations, a passion for quality, and a strategic approach to business development. The ideal candidate will be able to lead and manage day-to-day operations, develop SOPs, and monitor project timelines, pricing, and quality standards.

1. Operations Management:

• Lead and manage day-to-day operations of the home painting services
• Develop, document, and implement Standard Operating Procedures (SOPs) for painting projects, ensuring consistency, quality, and efficiency
• Continuous tracking of SOPs implemented, and reporting by the Field Team
• Monitor Project Timelines, Pricing, and Quality Standards to ensure services are delivered to clients' satisfaction and in line with company expectations
• Oversee/engage with Painters and Contractors, ensuring the process implemented is relevant and adopted by them

• Identify opportunities for business expansion and growth within the home painting services market
• Drive revenue growth by developing and implementing marketing and sales strategies tailored to the home painting services segment
• Build and execute campaigns to drive referrals
• Collaborate with the sales and marketing teams to create promotional materials and campaigns that highlight the value of the services

• Closely Monitor NPS, and ensure right actions are taken towards consistent improvement of NPS
• Implement a quality control process to monitor the quality of painting services provided, including inspections and reviews of ongoing projects
• Resolve any customer complaints or issues swiftly and professionally

• Organize training sessions for Managers and Associates to ensure that the team is well-versed in Internal Practices & SOPs, current industry best practices, new products, and safety standards
• Evaluate the performance of team members and provide constructive feedback to improve service quality

• Oversee budgeting and cost control for the department, ensuring cost-effective solutions while maintaining high-quality service
• Monitor and report on key performance indicators (KPIs) related to sales, service delivery, customer satisfaction, and profitability

• Ensure all painting services are carried out in compliance with health and safety regulations
• Educate and enforce safety protocols for the team, ensuring a safe working environment for all involved

• Masters degree in Business Administration, Operations Management, or a related field (preferred)
• Minimum of 5 years of experience in driving painting service business and operations
• Proven experience in developing and implementing SOPs for service-based businesses
• Strong business acumen with experience driving sales, revenue, and profitability
• Excellent leadership, communication, and interpersonal skills
• Ability to manage and motivate a diverse team
• Strong problem-solving abilities with a customer-centric approach
• Solid knowledge of painting techniques, tools, and materials (preferred but not mandatory)
• Proficiency in Microsoft Excel and PowerPoint

• Competitive salary and performance-based incentives
• Health and wellness benefits
• Company ESOP
• Opportunities for professional development and career advancement
• A dynamic and supportive work environment

• Strong organizational skills and attention to detail
• Proactive and results-oriented with a passion for operational excellence
• Ability to thrive in a fast-paced and dynamic environment
• Strong customer orientation with a focus on exceeding client expectations