Senior Manager

3 days ago

Dindigul, Tamil Nadu, India beBeeCompliance Full time ₹ 1,50,00,000 - ₹ 1,99,99,999

Job Title: Director Operations Financial Services

Role Overview

We are seeking an experienced Service Delivery Leader with a proven track record of managing large-scale operations across Banking, Financial Services, and Insurance.

The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams, working with global clients across various regions.

Key Responsibilities
  • Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
  • Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.
  • Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
  • Lead transition and transformation initiatives, including due diligence, process migrations, and stabilization of new engagements.
  • Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
  • Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
  • Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.
  • Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.
  • Manage multi-geographic delivery operations, ensuring consistent performance across various centers.
Core Skills & Competencies:
  • Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk.
  • Proven ability to lead and scale operations of 200+ FTEs.
  • Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization.
  • Strong experience in transition management, risk assessments, and due diligence.
  • Ability to drive automation, digital transformation, and process improvements.
  • Exceptional leadership, stakeholder management, and executive communication skills.
  • Exposure to multi-geographic client engagement across various regions.
Preferred Background:
  • 15-18+ years of progressive experience in Service Delivery / Program Management within BFSI domain.
  • Previous leadership roles with top-tier IT Services / Consulting firms.
  • Strong exposure to Client Due Diligence, Compliance Operations, Risk & Audit Management.
  • Experience in handling large global transitions and setting up new delivery centers.

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