Senior Customer Advocate

3 days ago


Gulbarga, Karnataka, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Our company seeks a highly skilled Agent Support professional to join our team. The ideal candidate will have excellent communication skills, strong analytical abilities, and the capacity to work in a fast-paced environment.Job Description:The primary function of this role is to provide exceptional customer support via various channels, ensuring that clients receive timely and effective resolutions to their queries. Key responsibilities include:
  • Responding promptly to customer inquiries through phone, email, or chat platforms.
  • Maintaining high response and resolution rates as per established Service Level Objectives (SLO).
  • Ensuring that 90% of cases meet quality standards and customer satisfaction scores remain high.
  • Utilizing knowledge bases to provide root cause assessments and troubleshoot complex issues.
  • Providing regular bug progress updates using available tools and platforms.
Mandatory Skills and Qualifications:The successful candidate will possess the following essential skills:
  • Excellent verbal and written communication skills.
  • A typing speed of 60-80 WPM.
  • Troubleshooting experience with complex issues and SOP documents.
  • Support experience with methodologies, case lifecycles, and analytical skills.
  • Knowledge of ticketing tools and ITIL framework.
Preferred Qualifications:Candidates with prior experience in infrastructure, storage, or service desk roles are preferred. Additionally, hands-on experience with Google products, such as Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, and Appsheet, would be advantageous.

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