
Remote Customer Service Advocate Position
8 hours ago
This position entails delivering customer service support and collections via phone calls. The ideal candidate should possess experience in RCM/DME for at least one year.
- Main Responsibilities:
- Resolve customer inquiries, requests, and complaints, primarily over the telephone, ensuring first-point-of-contact resolution.
- Utilize sound judgment to make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
- Manage daily customer interactions generated through workflows and queues on an account-wise basis.
- Achieve key performance targets.
- Meet efficiency measures according to performance targets and process guidelines.
- Identify problem areas using business tools and industry knowledge updates, documenting requirements through various training sessions.
- Maintain effective work procedures according to client process workflows and compliance measures.
Necessary Skills and Qualifications:
- Strong verbal and written communication skills
- A neutral accent and adaptability to US culture
- Ability to resolve customer queries at the first point of contact
- Focused on delivering a positive customer experience
- Professional, courteous, friendly, and empathetic demeanor
- Active listening skills
- Data entry & typing proficiency
- Multitasking abilities
- Handling fast-paced, innovative, and constantly changing environments
- Team player with improvement ideas contribution potential
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