Technical Support Specialist

1 day ago

Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 45,00,000

As a key player in our global SaaS provider's enterprise technology space, you'll be the first point of contact for users across international regions.

About the Role:

We are seeking an Associate – Help Desk with exceptional technical support skills and strong communication abilities to join our esteemed client.

This role involves handling technical support related to mobile devices and services through calls, emails, and chats while working closely with international teams to ensure efficient and timely issue resolution.

Main Responsibilities:
  • Deliver multilingual customer service (Portuguese, Spanish & English) via phone, chat, and email
  • Troubleshoot mobile device and connectivity issues
  • Manage service tickets accurately and efficiently
  • Liaise with telecom providers and internal teams to resolve service-related issues
  • Ensure adherence to SLAs and KPIs
  • Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
  • 2–6 years of experience in international voice process / technical support
  • Excellent communication skills in Portuguese, Spanish & English
  • Ability to work in a 24/7 rotational shift environment (including night shifts)
  • Strong troubleshooting and problem-solving skills
  • Experience with mobile technologies and ticketing tools is a plus
  • Self-starter with a collaborative mindset and attention to detail

This position requires someone who can work effectively in a fast-paced environment and provide top-notch customer service.

  • Technical Support Specialist

    1 day ago

    Lucknow, Uttar Pradesh, India beBeeTechSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide expert technical assistance to our users. This role involves resolving complex issues related to operating systems, hardware, software, and network configurations.

  • Technical Support Specialist

    7 days ago

    Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 5,00,000 - ₹ 12,34,567

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our organization, you will provide technical assistance and support to customers and partners globally.Your primary responsibility will be to resolve technical issues related to our product suite in a remote working environment.You will...

  • Technical Support Specialist

    4 days ago

    Lucknow, Uttar Pradesh, India beBeeSupport Full time US$ 6,00,000 - US$ 10,00,000

    Job Title: Technical Support Specialist About the RoleWe are seeking a highly skilled and experienced technical support specialist to join our team. As a key member of our support team, you will be responsible for resolving complex technical issues and ensuring seamless operation of our platform. Key ResponsibilitiesAdvanced Technical Support: Handle...

  • Technical Support Specialist

    1 week ago

    Lucknow, Uttar Pradesh, India beBeetechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled technical support specialist to provide exceptional customer service and technical assistance to clients worldwide.Key Responsibilities:Develop strong relationships with customers through effective communication and issue resolution.Provide timely and professional responses to customer inquiries...

  • Technical Support Specialist

    6 days ago

    Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,20,00,000

    Oracle Technical Support SpecialistWe are seeking a highly skilled Oracle Technical Support Specialist to join our team. This is an exciting opportunity for a professional with strong technical expertise in Oracle EBS R12 and SCM modules.In this role, you will provide timely and effective support to clients by troubleshooting and resolving production issues...

  • Technical Support Specialist

    1 week ago

    Lucknow, Uttar Pradesh, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and customer-focused technical support specialist to join our international team. As a key member of our team, you will be responsible for providing top-notch technical assistance to clients via phone, email, or chat, ensuring exceptional customer satisfaction and professionalism.Main...

  • Technical Support Specialist

    4 days ago

    Lucknow, Uttar Pradesh, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 35,00,000

    Job Title: Technical Support SpecialistAs a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients. Your primary goal will be to troubleshoot and resolve complex technical issues in a timely and efficient manner.This role requires excellent communication skills, both verbal and written. You must be...

  • Technical Support Specialist

    2 days ago

    Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 12,96,000 - ₹ 16,20,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and customer-focused Technical Support Specialist to join our team. As the primary contact for customers on support issues and product queries, you will be responsible for troubleshooting technical problems, collaborating with internal teams, and delivering timely and high-quality incident...

  • Technical Support Specialist

    7 days ago

    Lucknow, Uttar Pradesh, India beBeeServiceman Full time ₹ 8,00,000 - ₹ 15,00,000

    **Job Overview**We are seeking an experienced Service Specialist to join our team. As a Service Specialist, you will be responsible for providing high-quality technical support and maintenance services for computer systems and large format printing solutions.Key Responsibilities:Install, configure, and maintain large format printers at customer...

  • Technical Support Specialist

    1 day ago

    Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Seeking a Technical Support Specialist to guarantee high availability and performance of Murex applications. Key Responsibilities include monitoring, troubleshooting, and resolving incidents within defined service level agreements (SLAs).Mandatory Skills:At least 2 years of experience in IT support with hands-on expertise in Python/Java, Cloud (AWS & Azure),...