IT Service Delivery Expert

1 week ago

Bellary, Karnataka, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: IT Service Delivery Expert

Job Summary

We are seeking an IT Service Delivery Expert to provide exceptional technical support and resolve customer issues efficiently. The ideal candidate will possess excellent communication skills, a strong ability to troubleshoot problems, and a passion for delivering outstanding customer service.

Key Responsibilities:

  • Deliver timely and effective technical support via phone, email, or in-person to customers with various technical queries related to telecom, VoIP, networking, and general communication services.
  • Maintain accurate records of customer interactions, ensuring that all concerns are addressed and resolved in a professional manner.
  • Collaborate with internal teams to identify areas for process improvement and implement solutions to enhance overall service delivery.

Required Competencies:

  • Networking: Demonstrate a solid understanding of networking fundamentals, including protocols, devices, and infrastructure.
  • Computer Proficiency: Possess intermediate to advanced knowledge of computer hardware and software, including operating systems, applications, and troubleshooting techniques.
  • Operating Systems: Showcase proficiency in Windows, macOS, Android, and iOS, as well as basic knowledge of Linux and other operating systems.

Essential Skills:

  • Communication: Exhibit strong listening skills, active problem-solving abilities, and the capacity to articulate complex technical information in a clear and concise manner.
  • Customer Focus: Display empathy, patience, and a customer-centric approach when interacting with customers, even in challenging situations.
  • Learning Orientation: Demonstrate a commitment to ongoing learning and development, staying up-to-date on relevant products, services, and technologies to ensure expertise in the field.

Bonus Points:

  • Hold certifications such as CompTIA A+ or Cisco CCNA/CCNP.
  • Demonstrate experience working with ticketing systems, CRM platforms, or similar tools.
  • Exhibit a background in network administration, cybersecurity, or data analytics.

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