Service Delivery Expert

Service Delivery ExpertAbout UsWe are a digital transformation and consulting firm specializing in enterprise IT service management, platform integrations, and operational optimization.Key Responsibilities:Design, implement, and manage end-to-end service delivery frameworks.Establish and standardize processes, SLAs, and best practices for smooth service...

Job Title: IT Service Delivery ExpertJob SummaryWe are seeking an IT Service Delivery Expert to provide exceptional technical support and resolve customer issues efficiently. The ideal candidate will possess excellent communication skills, a strong ability to troubleshoot problems, and a passion for delivering outstanding customer service.Key...

Service Delivery ExpertWe are seeking an experienced and highly motivated service delivery expert to oversee and manage our service operations, ensuring timely and efficient service delivery across electrical and mechanical systems.Job Description:To lead day-to-day service operations for both electrical and mechanical systems, ensuring services are...

Senior HR Service Delivery Specialist Trainer RoleWe are seeking an experienced Senior HR Service Delivery Specialist Trainer to join our team. The successful candidate will be responsible for overseeing end-to-end HR service delivery processes, ensuring compliance with labor laws and regulations, and managing HR service platforms.About the RoleThis is a...

Job TitleWe are seeking an IT Service Delivery Manager to lead our IT service operations.Key ResponsibilitiesManage daily IT service operations to ensure adherence to SLAs and KPIs.Lead Incident, Problem, Change, and Release Management processes.Act as the primary escalation point for service-related issues.Manage scope, timelines, and delivery of IT...

This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please...

Senior IT Service Management TrainerThis role is ideal for an experienced IT service management professional who can train, mentor and develop fresh graduates entering the IT services field.We are seeking a seasoned professional with over 10+ years of experience in managing IT service delivery, process governance and continual improvement.The selected...

Job Title: Service Delivery DirectorOversee the daily voice operations, encompassing inbound, outbound, tele-sales, and customer support.Lead a team of supervisors, team leaders, and agents to achieve performance KPIs and SLAs.Monitor call quality, customer satisfaction, and agent productivity.Implement strategies to enhance first-call resolution and reduce...

Job Summary:We are seeking an accomplished Platform Delivery Expert to lead the implementation and governance of Azure DevOps environments across teams, projects, and pipelines.This individual will be responsible for automating access control, agent pool provisioning, and pipeline configurations using Infrastructure as Code (Terraform, Bicep) and drive...

Job DescriptionAs a seasoned professional, you will lead the Technical Service department for international markets. Your key responsibilities include shaping service strategies to achieve targets and driving their development while ensuring efficient service delivery and customer satisfaction.The ideal candidate will have team management experience and...