Service Delivery Manager

This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please...

Service Delivery ExpertAbout UsWe are a digital transformation and consulting firm specializing in enterprise IT service management, platform integrations, and operational optimization.Key Responsibilities:Design, implement, and manage end-to-end service delivery frameworks.Establish and standardize processes, SLAs, and best practices for smooth service...

Job Title: Service Delivery DirectorOversee the daily voice operations, encompassing inbound, outbound, tele-sales, and customer support.Lead a team of supervisors, team leaders, and agents to achieve performance KPIs and SLAs.Monitor call quality, customer satisfaction, and agent productivity.Implement strategies to enhance first-call resolution and reduce...

The Role:We are seeking a seasoned leader to oversee end-to-end operations, acting as the primary point of contact for internal and external stakeholders.Essential Job Elements:Operational Excellence: Lead improvements across business verticals, optimize resource allocation, and track progress against defined goals.Domain Capability: Strengthen domain...

Job Title: IT Service Delivery ExpertJob SummaryWe are seeking an IT Service Delivery Expert to provide exceptional technical support and resolve customer issues efficiently. The ideal candidate will possess excellent communication skills, a strong ability to troubleshoot problems, and a passion for delivering outstanding customer service.Key...

Job DescriptionAs a seasoned professional, you will lead the Technical Service department for international markets. Your key responsibilities include shaping service strategies to achieve targets and driving their development while ensuring efficient service delivery and customer satisfaction.The ideal candidate will have team management experience and...

Key Deliveries Responsibilities:Lead Last Mile Operations:Manage end-to-end last mile delivery operations within the hub, ensuring timely deliveries and optimized routes.Team Leadership & ManagementLead and manage a team of delivery professionals, ensuring performance standards are met.Resolve team issues, conflicts, and provide continuous feedback for...

Role: SDM/SSDM – GHRSS Hiring Report to : BDM/BL/Sr BLDepartment: Recruitment Mode: HybridBudget: 22-24 LPaRequired:12-14 years of overall experience in Talent Acquisition, team management experience is mandatory.Minimum 4 + years of experience in Global HR Shared Services hiring/ Shared Services environment.Primary ResponsibilitiesThe role will be...

Job OverviewWe seek a seasoned operations leader to spearhead large-scale service delivery management for global banking and financial clients.The ideal candidate will have 15+ years of experience in establishing, transitioning, and managing large operations teams (150+ headcount), working with multinational corporations.Key Responsibilities:Lead end-to-end...

Project Coordinator Job OpportunityRIS is a leading provider of Project Consultancy Services for IT Project Solutions. Our team comprises expert IT professionals specialized in Mobile App Development, Website Development, Testing, BPM, RPA, and Salesforce.Job Description:This is a full-time remote role for a Programme Delivery Manager. The successful...