IT Service Delivery Specialist

2 days ago

Bellary, Karnataka, India beBeeServiceManagement Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Senior IT Service Management Trainer

This role is ideal for an experienced IT service management professional who can train, mentor and develop fresh graduates entering the IT services field.

  • We are seeking a seasoned professional with over 10+ years of experience in managing IT service delivery, process governance and continual improvement.
  • The selected candidate will oversee ITSM practices, design and deliver structured training programs, mentor and coach fresh graduates on incident, problem, change, release and service request management.
  • Prior experience in providing hands-on training in ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management or equivalent is required.
  • The trainer will review trainee work in ticket handling, escalation processes and SLA adherence, providing constructive feedback.
  • Candidates should have a good understanding of service strategy, service design, service transition, service operations and continual improvement.
  • Additionally, they should be able to conduct workshops on root cause analysis, customer service excellence and communication best practices.
  • Collaboration with HR and leadership teams to shape graduate onboarding, capability-building and career path programs is also expected.
  • The selected candidate will support continual improvement of ITSM processes and ensure alignment with organizational goals and industry standards.

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