Technical Customer Advocate

3 days ago

Kurnool, Andhra Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 13,00,000
Customer Support Specialist Job Description

The role is responsible for delivering exceptional customer service and technical support to end-users.

  • This involves handling a high volume of incoming calls, chats, emails and tickets, providing timely and effective resolutions to technical and general support queries.

Key Responsibilities:

Key Tasks and Deliverables
  • Handle multiple customer support activities, including responding to incoming calls, chats, emails and tickets in a timely and efficient manner.
  • Work collaboratively with internal teams to resolve mobile service-related issues and ensure seamless customer experiences.
  • Maintain accurate records and reports to track performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Requirements and Qualifications

Essential Skills and Qualities
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues and stakeholders at all levels.
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing competing demands to meet deadlines and deliver results.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and provide effective solutions.
  • Familiarity with mobile phone carriers and telecommunications services, with the ability to navigate complex systems and protocols.

About Us

We are a dynamic and forward-thinking organization, dedicated to delivering exceptional customer experiences and exceeding our clients' expectations.

  • Customer Experience Advocate

    4 days ago

    Kurnool, Andhra Pradesh, India beBeeCustomerExperience Full time ₹ 20,00,000 - ₹ 30,00,000

    Job DescriptionWe are seeking a seasoned Customer Experience Advocate to join our support team. As a key member of our organization, you will be responsible for ensuring effective resolution of customer queries, complaints, and escalations.The ideal candidate will have a strong background in customer-centricity, empathy, and issue resolution. They will...

  • Customer Service Advocate

    2 weeks ago

    Kurnool, Andhra Pradesh, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 60,00,000

    Job Title: Customer Service AdvocateWe are seeking customer-focused professionals to handle international customer interactions with professionalism.Key Responsibilities:Manage inbound and outbound customer calls, resolving queries related to products, services, billing, or technical issues.Maintain accurate records of customer interactions and follow-up...

  • Customer Experience Advocate

    3 days ago

    Kurnool, Andhra Pradesh, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 50,00,000

    The customer service role is critical to our organization's success.About the JobWe're seeking a highly skilled and proactive Customer Service Specialist who can communicate effectively with customers via phone and chat.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely manner.Collaborate with internal teams to meet customer...

  • Customer Service Advocate

    5 days ago

    Kurnool, Andhra Pradesh, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 16,80,000

    Customer Experience AmbassadorWe are seeking a highly skilled and dedicated individual to join our team as a Customer Service Specialist.The successful candidate will be responsible for delivering exceptional customer service via live chat or email, ensuring clients receive efficient and effective support.The ideal candidate will possess a strong...

  • Customer Experience Specialist

    4 days ago

    Kurnool, Andhra Pradesh, India beBeeCustomerExperience Full time ₹ 8,00,000 - ₹ 10,00,000

    Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team.The ideal candidate will be responsible for delivering exceptional customer experiences, ensuring that every interaction is personalized and meets the highest standards of quality. Our goal is to build long-lasting relationships with our customers,...

  • Results-Driven Technical Project Manager

    4 days ago

    Kurnool, Andhra Pradesh, India beBeeTechnical Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

    Job Title:A Results-Driven Technical Project Manager to Drive Software Engineering ProjectsJob DescriptionWe are seeking a skilled and experienced Technical Project Manager to drive our software engineering projects forward. As a key member of our team, you will be responsible for leading cross-functional teams to deliver high-quality products on...

  • Technical Program Leadership Position

    4 days ago

    Kurnool, Andhra Pradesh, India beBeeDigital Full time ₹ 80,00,000 - ₹ 1,60,00,000

    Senior Digital Transformation Project ManagerWe seek an accomplished Senior Digital Transformation Project Manager to oversee and deliver large-scale digital transformation initiatives.About the RoleCollaborate with technical stakeholders from various departments to ensure solutions meet business requirements.Participate in technical discussions, advocating...

  • Senior Customer Technical Advisor

    2 weeks ago

    Kurnool, Andhra Pradesh, India beBeeSoftwareSupportEngineer Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Software Support EngineerWe are seeking an experienced L3 Support Engineer to deliver high-level technical support, ensuring products work well and boost customer satisfaction. The candidate should have strong analytical skills, capable of diagnosing code issues and suggest effective alternatives.Provide effective customer service by leveraging...

  • Brand Wave Customer Advocate

    2 weeks ago

    Kurnool, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 8 - ₹ 12

    Job OpportunityWe are seeking a highly skilled Brand Customer Support Executive to join our team. The ideal candidate will be the first point of contact for influencers, brands, and users on the app, providing accurate information and resolving issues efficiently.The successful candidate will have excellent verbal and written communication skills, strong...

  • Windows Expert Support Specialist

    3 days ago

    Kurnool, Andhra Pradesh, India beBeeSupport Full time ₹ 45,00,000 - ₹ 60,00,000

    Technical Support AdvocateWe are seeking skilled and dedicated individuals to join our team as Technical Support Advocates. In this role, you will be the first point of contact for our customers, providing technical assistance and ensuring a smooth experience with our products.Key Responsibilities:Accounts & Billing Support: Assist customers with...