Customer Experience Advocate

2 days ago


Kurnool, Andhra Pradesh, India beBeeCustomerExperience Full time ₹ 20,00,000 - ₹ 30,00,000
Job Description

We are seeking a seasoned Customer Experience Advocate to join our support team. As a key member of our organization, you will be responsible for ensuring effective resolution of customer queries, complaints, and escalations.

The ideal candidate will have a strong background in customer-centricity, empathy, and issue resolution. They will possess excellent communication skills, with fluency in English, Hindi, and Kannada (fluency in Tamil or Telugu is a bonus). The successful candidate will also have hands-on experience with ticketing tools and a proven track record of containing and resolving complex escalations.

Required Skills and Qualifications
  • Bachelor's degree in any field
  • Champion of customer-centricity and empathy
  • 2+ years of experience in customer support at a leading B2C organization
  • 1+ years of experience in L3 / CEO / Social Media escalations role
  • Excellent communication skills
  • Working knowledge of MS Excel / Google Sheets preferred
  • Hands-on experience with ticketing tools
Benefits
  • Lead a high-impact category in a growing industry
  • Collaborate with top clients and shape the future of construction
  • Accelerate your career in a leadership role with immense growth potential
Others

This is an exciting opportunity to join our dynamic team and make a lasting impact. If you're ready to take on this challenge, apply now and be a part of our journey.



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