Senior Customer Technical Advisor

1 week ago

Kurnool, Andhra Pradesh, India beBeeSoftwareSupportEngineer Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Software Support Engineer

We are seeking an experienced L3 Support Engineer to deliver high-level technical support, ensuring products work well and boost customer satisfaction. The candidate should have strong analytical skills, capable of diagnosing code issues and suggest effective alternatives.

  • Provide effective customer service by leveraging in-depth knowledge of company products.
  • Collaborate with cross-functional teams to surpass customer service expectations, ensuring timely communication with customers regarding the status and resolution progress.
  • Troubleshoot installation and testing issues across various programming languages and build environments.
  • Provide technical skills and best practices to customers and the support team, promoting a mindset of continuous improvement.
  • Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.
  • Collect customer feedback on features, bugs, and other areas of importance and deliver this information to our Product team.

Required Experience:

  • Minimum of 8 years of development experience in a customer-facing role with a software company.
  • Fluency in written and spoken English.
  • Flexibility working EU or US time zone.

Required Technical Skills:

  • Strong knowledge of Microsoft Windows operating systems (client and server).
  • Strong knowledge of development technologies: .NET and C#.
  • Strong knowledge of WPF and WinForms.
  • Strong knowledge of Integrations such as Azure DevOps.
  • Experienced with scripting languages and network protocols.
  • Knowledge with Test Automation, Mobile (Android) and Web Development testing methods.
  • Basic understanding of C++/QT.
  • Basic understanding of databases.
  • Proficient in using JIRA for issue tracking.

Required Soft Skills:

  • Hands-on experience with remote troubleshooting methods.
  • Strong written, verbal, and presentation skills.
  • Strong problem-solving and analytical skills.
  • Capability to work independently and collaboratively within a team.
  • Ability to multitask across multiple products within different technology platforms.

Nice to have:

  • Knowledge of WebDriver technologies (Eg. Selenium).
  • Knowledge of Linux operating systems (client and server).
  • Basic understanding of Java.
  • Basic understanding of JavaScript.
  • Eager to learn new technologies.

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