Operations Director

7 days ago

Davangere, Karnataka, India beBeeStrategic Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title: General Manager - Operations

Livspace is Asia's largest and fastest-growing home interiors and renovation platform.

We provide a one-stop renovation solution for homeowners from design to managed last mile fulfillment for all rooms in a home.

Our platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable a trusted and predictable experience.

The company was launched in Bengaluru, India in 2015. Since then, we have brought together a curated community of designers, brands, manufacturers, and contractors.

This has resulted in an e-commerce like trusted and predictable experience for our customers.

We boast of a community of 50,000+ satisfied customers and over 2,000 interior designers.

Job Description:

As a General Manager - Operations, you will lead a team of Operations Leads and ensure customer delight.

You will coordinate with design and production teams to keep them aligned with committed timelines for your cohort or city.

You will manage internal stakeholders such as Finance, Vendor teams, Installer teams, etc., to ensure they get the required support to meet customer promised timelines and quality standards.

  • Own the customer experience completely post booking of project till handover.
  • Act as a highest point of escalation for your region and ensure any issues highlighted by customers are resolved within committed ETAs and projects are completed on a good note.
  • Continuously coordinate with cross-functional teams such as installer teams, vendor teams, category teams, product teams, etc., to enable faster issue resolution for your team members to solve problems on ground.
  • Be a people manager to empower existing team members and hire the best talents in the country to strengthen your regional team.
  • Ensure everyone in the team adheres to defined process SOPs and standards to provide a standardized customer experience.
  • Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.

Required Skills and Qualifications:

* NIT/BITS/IIT/MBA from IIM/Tier 1 B-schools shall be preferred.

* 7 to 12 years of overall work experience in startups or operations in similar industries.

* People management skills (direct team reporting in past roles is a must).

* Strong attention to detail and excellent written and oral communication skills required.

* Structured thought process and strong analytical ability.

* Ability to thrive in a fast-paced startup environment.

Benefits:

* Manage strategic alliances/business partnerships through builders, architects, and interior consultants to achieve maximum project reach.

Others:

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