Chat Support Specialist

1 day ago

Gurgaon, Haryana, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Overview:

As a key member of our support team, you will play a vital role in delivering exceptional customer experiences through live chat. Your primary focus will be on resolving customer issues related to products, services, or account queries efficiently and effectively.

Key Responsibilities:
  • Provide prompt and professional responses to customer inquiries via live chat.
  • Resolve customer complaints and concerns regarding products, services, or account-related matters.
  • Assist customers in troubleshooting technical issues or direct them to the relevant support channels when necessary.
  • Maintain a high level of customer satisfaction by providing clear, courteous, and helpful responses.
  • Follow up on unresolved issues to ensure customer satisfaction and provide updates as needed.
  • Collaborate with the support team to enhance customer service strategies and processes.
  • Document all customer interactions and issues, ensuring accurate records in our CRM system.
  • Ensure compliance with our policies and procedures while interacting with customers.
  • Work in alignment with service level agreements (SLAs) to meet or exceed performance standards.
  • Monitor customer feedback and report trends or recurring issues to management.
  • Stay updated with product knowledge and service updates to provide relevant assistance.
  • Maintain confidentiality of customer data and information.

  • Chat Support Executive

    24 hours ago

    Gurgaon, Haryana, India Eteam Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Chat Support Executive (Fresher) AEP ProcessLocation: Gurugram (Work from Office only)Company: OptumAbout the Role:Are you a quick thinker with great typing skills and a knack for clear communication? Join Optum's Chat Support Team for the Annual Enrollment Period (AEP) and kickstart your career in a fast-paced, tech-driven environment.Key...

  • Chat Support Executive

    6 days ago

    Gurgaon, Haryana, India VCollaborate consulting Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    We are hiring skilled Customer Support Executives for our Chat and Email Support team. The role involves handling customer queries through written communication while maintaining a high level of professionalism and accuracy. Eligibility Criteria:Education: Undergraduate or Graduate (any stream) Experience: Minimum 1 year of experience in Chat and Email...

  • Customer chat support

    4 days ago

    Gurgaon, Haryana, India Next Mantra Solution Private Limited Full time ₹ 35,000 per year

    We're Hiring:-Chat support Location: [Gurugram sec-39 | Full-Time | Min. Experience: 6 months+Budget :- 35 k CTC (No incentives,No cab facility) What You'll Do:Serve as the primary point of contact for customer interactions (calls, emails, chats).Understand client needs and provide timely and effective solutions.Resolve customer issues, track feedback, and...

  • Chat Support

    6 days ago

    Gurgaon, Haryana, India Ultimate Staffing Services Full time ₹ 35,000 per year

    Hiring for top most brand chat process unlimited incentives location: gurgaon 5 days working night shifts salary upto 35k inhandboth side cab

  • Customer Chat Support Executive

    6 days ago

    Gurgaon, Haryana, India Next Mantra Solution Private Limited Full time ₹ 4,20,000 per year

    Job Title:Customer Chat Support ExecutiveLocation:[Gurugram Sec -39]Salary:Max:- ₹35,000 CTC per monthKey Responsibilities:Handle 120–150 customer chats per day with efficiency and accuracy.Maintain a typing speed of 50–70 words per minute to ensure timely responses.Provide clear, professional, and empathetic communication to address customer...

  • Chat Support Executive

    2 days ago

    Gurgaon, Haryana, India Vle Bazaar Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Respond promptly to customer queries via chat* Maintain high standards of customer service excellence* Manage multiple chats simultaneously* Collaborate with team on process improvements

  • Chat Process Specialist

    1 day ago

    Gurgaon, Haryana, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    We are seeking a dedicated professional for a BPO chat process role. This position is ideal for individuals with excellent written communication skills who are passionate about providing outstanding customer support and resolving inquiries efficiently through chat.

  • Chat Support Executive

    6 days ago

    Gurgaon, Haryana, India BT Group Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Role & responsibilitiesRole involves working on Chat (inbound and outbound) queues basis the alignment. Need to understand the customer query / concern and take appropriate action accordingly. This can involve a certain amount of investigative work, checking for process via different tools. Working as part of a team to consistently deliver good customer...

  • Customer Service Representative

    2 days ago

    Gurgaon, Haryana, India beBeeCustomerSupport Full time ₹ 23,000 - ₹ 26,000

    Job Role OverviewWe are seeking a skilled customer support specialist to provide timely and effective assistance to customers. Key responsibilities include analyzing customer issues, resolving problems efficiently, and communicating in a professional manner.Customer Support Experience: 6 months of experience in providing exceptional customer care is...

  • Chat Support Associate

    23 hours ago

    Gurgaon, Haryana, India MTAP Technologies Full time

    Job DescriptionKey Deliverables- Handle customer queries via chat with professionalism and clarity- Provide accurate information on products and services- Coordinate with internal teams to resolve customer issues- Gather feedback to enhance support quality and user satisfactionRole Responsibilities- Respond promptly to customer inquiries with a positive...