Chat Support Associate

4 weeks ago


Gurgaon, Haryana, India MTAP Technologies Full time
Job Description

Key Deliverables

- Handle customer queries via chat with professionalism and clarity
- Provide accurate information on products and services
- Coordinate with internal teams to resolve customer issues
- Gather feedback to enhance support quality and user satisfaction

Role Responsibilities

- Respond promptly to customer inquiries with a positive attitude
- Investigate concerns and suggest actionable solutions
- Maintain strong interpersonal and collaboration skills
- Ensure service quality through continuous feedback analysis

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