Client Success Manager

3 days ago

Bengaluru, Karnataka, India beBeeCustomerAdvisor Full time ₹ 2,50,00,000 - ₹ 3,50,00,000

About Our Team:

We strive to build lasting relationships with our customers. To achieve this, customer satisfaction is likely to be our top priority and we aim to treat it as such.

Our past performance of 200+ 5-star reviews has earned us a reputation we're proud of, and our net negative churn has led some customers to increase their spending by 5-10 times the initial amount.

However, as we've grown 10 times in the past year, we need to focus more on our existing customers. This role involves owning customer retention and making them loyal advocates of our brand while also listening to customer feedback.

You'll be responsible for:

  • Owning customer onboarding & delivering an exceptional onboarding experience.
  • Tracking product adoption for our customers, ensuring they get maximum value leading to upsells and expansion revenue.
  • Becoming a trusted product advisor for our customers, helping them unlock the full potential of our products.

To be a good fit

  • You care about providing a service experience that matches a 5-star hotel.
  • You genuinely enjoy helping people and making them successful.
  • You have a genuine interest in engaging with people from diverse backgrounds to learn about their goals and challenges.

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