Operations Support Manager
3 weeks ago
Job Summary
We are seeking a Support Analyst to join our global team at PCR Financial Aggregation. As a Support Analyst, you will play a critical role in providing exceptional customer service to our growing client base.
Key Responsibilities
- Respond to inbound requests from clients via email or ticket promptly and professionally
- Triage all requests and resolve or route to the correct team member
- Maintain awareness of the severity of the issue and adjust servicing accordingly
- Manage processes to applicable service levels for response and resolution time
- Evaluate and escalate unresolved issues as needed to supervisors and other management
Requirements
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment with consistent deadlines
- Analytical and detail-oriented problem-solving skills
- Curious learner who independently seeks out knowledge of our solutions
- Cool under pressure in the event of client escalations
- Proactive communicator who recognizes the value of interim updates
About PCR Financial Aggregation
PCR Financial Aggregation is a fast-growing, dynamic, global FinTech company focused on changing the way wealthy families and their advisors view their financial assets and make financial decisions. We deliver a safe, efficient, and scalable technology platform to consolidate and globally share data from thousands of banks, custodians, and fund managers.
Why Choose PCR Financial Aggregation
We value self-starters, learners, contributors, and creators who thrive on continuous improvement. We are committed to an environment that appreciates the personal and professional objectives of our team members and fosters a culture of listening and inclusion. PCR Financial Aggregation is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
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